Privacy Policy

1. About This Policy

Fibre Dynamics Engineering Pty Ltd (ACN 167 650 188) ("FDE", "we", "us", "our") is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. This policy explains how we collect, hold, use and disclose personal information, and how you can access and correct information we hold about you.

As a telecommunications contractor, FDE is also subject to the Telecommunications Act 1997 (Cth) and the Telecommunications (Interception and Access) Act 1979 (Cth), and we comply with the privacy and confidentiality obligations those Acts impose on participants in the telecommunications industry.

2. What Personal Information We Collect

We may collect the following categories of personal information:

• Identity & contact data: name, job title, organisation, email address, phone number and postal address
• Business & procurement data: project details, scope requirements, tender documents and correspondence
• Employment data: résumés, qualifications, certifications and reference information from job applicants
• Website usage data: IP address, browser type, pages visited and referring URLs collected via server logs and analytics
• Financial data: banking details and ABN/ACN information necessary to process invoices and payments

We collect only the personal information that is reasonably necessary for our business functions. We do not collect sensitive information (as defined in the Privacy Act) unless required for employment or OH&S purposes and with your consent.

3. How We Collect Information

We collect personal information directly from you where practicable — through our website contact form, email and telephone enquiries, tender and procurement processes, employment applications, and through our ongoing contractual relationships. We may also receive personal information from third parties such as carriers, project management organisations, and referees where this is necessary and permitted by law.

4. How We Use Personal Information

• Responding to enquiries and providing quotations and capability statements
• Entering into and performing contracts for the supply of telecommunications infrastructure services
• Managing supplier, subcontractor and partner relationships
• Processing employment applications and managing personnel records
• Complying with legal, regulatory and contractual obligations including those under the Telecommunications Act 1997 and the Work Health and Safety Act 2011 (Cth)
• Improving our website and marketing communications where consent has been obtained

5. Disclosure of Personal Information

We may disclose personal information to:

• Carriers and network operators (e.g. NBN Co, Telstra, Optus) in connection with the delivery of network construction projects
• Government bodies and regulatory authorities including the ACMA, Safe Work Australia, and state road and planning authorities where required by law
• Subcontractors, professional advisers, insurers and auditors engaged to assist with our business operations
• Cloud and IT service providers who process data on our behalf under confidentiality obligations

We do not sell, rent or trade personal information to third parties for marketing purposes.

6. Telecommunications Confidentiality

In performing works on carrier networks, FDE personnel may incidentally access information subject to confidentiality obligations under the Telecommunications Act 1997 (Cth), including network configuration data and subscriber-adjacent infrastructure. FDE maintains strict internal access controls and staff confidentiality obligations consistent with those requirements. FDE does not access, store or disclose any communications content or call/data records, and is not a carriage service provider.

7. Data Security & Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We retain personal information for as long as necessary to fulfil the purpose for which it was collected, and as required by law — including the seven-year record-keeping obligation under the Income Tax Assessment Act 1997 (Cth). When information is no longer required, we securely destroy or de-identify it.

8. Spam Act Compliance

FDE complies with the Spam Act 2003 (Cth). Any commercial electronic messages we send are sent with consent, identify FDE as the sender, and contain a functional unsubscribe mechanism. To unsubscribe, contact us at the address below.

9. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve user experience and analyse website traffic. No cookies are used to identify individual visitors. You may disable cookies through your browser settings without affecting your ability to access our website content.

10. Access, Correction & Complaints

You have the right to request access to personal information we hold about you and to request corrections where it is inaccurate. To make a request or lodge a privacy complaint:

Privacy Officer
Fibre Dynamics Engineering Pty Ltd
Craigieburn VIC 3064
Email: info@fibredynamics.com.au

We will respond within 30 days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

11. Policy Updates

We may update this policy from time to time. The current version will always be available on our website.